Posted in Consulting

3 fundamental techniques to winning people over 

Nobody wants to be around a chronic complainer or a negative person. ‘Don’t complain because nobody is listening.’ If you don’t like something, change it. If you can’t change it, change your attitude. If you don’t like the way you’re being treated, by all means, demand to be treated differently. If that approach doesn’t yield the desired outcome, then it’s time to cut your losses and move on.

Common sense tells us that destructive criticism has never helped anyone. First and foremeost, what kind of criticism is destructive and why do so many people use it? Destructive criticism points out faults and directly attacks the other person or people with no consideration for their feelings. It aims to show that the other person has no worth or his/her position on a particular issue has no validity. To make matters worse, the perpetrator offers no plausible solutions and no practical advice. Most people who dispense their opinions even when not asked in the form of destructive criticism are just simply inconsiderate to those they condemn, insecure about their own thing, and desperately trying to boost their own egos. Therefore, take heed of my three instructions and follow them religiously if you really want to win people over:

1st) Don’t criticize, condemn or complain

2nd) Give honest and sincere appreciation.

3rd) Arouse in the other person, according to renowned author Dale Carnegie, ‘an eager want.’

Dale Carnegie understood as far back as in the 1930’s, it’s usually fun and enjoyable for people to do things when they want to do them. And, for the most part, people don’t want to do what is asked of them. For the purpose of this exercise or blog post, why not start with a thorough understanding of the other person’s hope, desire, and what motivates him or her. Acquiring that critical piece of information about another human being is paramount to influencing that person. And lastly, it has been proven, the only way to win over your employees, customers, and a peer is to talk about what they really want and show them how to get and satisfy that ‘eager want.’

Posted in Consulting

Do you want to make the right decision every time? First, you need to have a good understanding of the psychology of ‘decison making’

Like anything else in life, the decision making process can be straightforward and simple or it can involve lots of factors to the point of being complicated and eventually stressing you out. Whenever, you make a big decision, especially one that involves a large investment of resources and effort, you want to feel like you’ve made the right decision. To ward off regret or avoid acknowledging that you may have made the wrong decision, you may begin to idealize the option you chose and devalue the one you rejected. This case scenario can be seen in people who express wanting change or reform for example but when all they do is ‘pay lip service’ to the subject matter. One place where this tendency can go awry is within our current political landscape. It creates rifts between people that are in the trenches ‘day in and day out,’ making a difference and those that just sit around and talk about it but take no action. Well, cognitive dissonance provides one possible explanation. In the field of psychology, cognitive dissonance is the psychological stress or mental discomfort experienced by a person who simultaneously holds two or more contradictory beliefs, ideas, or values. Even if you don’t share this belief or openly express these thoughts as I just described, but the fact that you devalue a given decision or entirely reject it, will impact your feelings toward others. With some degree of certainty, it will control how you react to somebody else’s decision that differs from yours. Subsequently, you will express those sentiments in subtle ways. This wedge between people as a result of different choices can also be compounded by ignorance and inertia. One way or the other, as key players in this journey, we have to take a stance and decide in order to safeguard our views and protect our interests. Which can also lead to a thorough understanding of the decision making process. How else would we identify the bottlenecks in this process? A handful of people take great pride in being neutral. Are they really neutral or just indecisive? How would you explain the many kinks in the line of communication? And way too often, there is no room for a win-win compromise.

On the one hand, it’s useful to remember that most decisions have pros and cons, just because a choice has some downsides doesn’t mean it was wrong or it needs to be justified against other alternatives. Ignorance and inertia, on the other hand, are dangerous. Far too many people will go along with a wrong decision because they idealize the option chosen for them. Besides, it is very mentally stressful, draining, and it takes way too much work for some people to process new information and keep looking at new data.

Thank you for taking the time to read this blog post. I look forward to receiving your input and reading them – Kind Regards, Carl Charles

Posted in CentEx Store

$15 each + shipping. Wardrobes Boxes for Sale. In Atlanta, Georgia, Call 770-864-4871 to order 

Inside Length × Width × Height (24″ × 20″ × 46″)

Double Wall Wardrobe Boxes. Bundle of 5 Boxes * Holds: 12.8 cubic feet

Wardrobe boxes are a must for anyone who likes designer clothes and is moving or shipping them overseas

For out-of-state orders, call 877-464-7152 before 6pm Eastern Standard Time for same day shipping

Posted in CentEx Store

$71.99 each + shipping. 15 cu. ft. bags of packing peanuts for Sale. Call 877-464-7152 

Product Description: Packing peanuts, white, size. 15 cubic feet, height. 48 inches, length. 25 inches, width. 35 inches, material. cornstarch, resuable.

Price. $16.99 each + shipping. Another hot selling item in-stock, size. 3 cubic feet, smallest and very popular bags of packing peanuts.

They are great for packing and shipping delicate items

Posted in Social Media Marketing

Let’s keep the conversation about Social Media Marketing going

Social Media Marketing is definitely a process of gaining attention and traffic to your page, your business, a cause or hobby through the various social media sites. We are all active participants in the race to generate more traffic through social media platforms and redirect some members of our audience and their attention to a singular destination or landing page – e.g., an exercise program, an e-commerce page, or an App for selling international shipping service to the Caribbean to only cite 3 examples.

Some use their popularity as a student athlete, as an entertainer, a celebrity, and lastly, many go-getters use ‘good content and expertise’ to get lots of followers and friends to ‘like’ and ‘share’ their posts regularly. In this context, leveraging the power of an amazing content can elevate your audience and customer base in a dramatic way.

Many Social Media Marketing experts from Guy Kawasaki to Susan Gunelius strongly discourage that any individual users pay for ‘followers’ and ‘likes.’ However, it is recommended, business owners meticulously choose at least two social media sites where to do ‘paid advertising.’ One rule to always keep in mind when making that decision, is to choose social media sites that can potentially attract the right audience to your business. ‘Quality trumps quantity.’

Thank you for taking the time to read this blog post. I always look forward to getting your input and reading your feedback. Feel free to write your commments in the appropriate section below. And what social media site would you choose to do sponsored or paid ads and why? Please indicate whether it is OK to publish your comment on this blog. By the way, I read all of them before they’re published to make sure they are appropriate. I am also committed to protecting your privacy.

For more relevant topics on the subject, visit the link below:

https://goo.gl/photos/EyUD56ZRyfbFrTFL8

Posted in International Shipping

Weekly International Shipping Service from Atlanta, Georgia to Anguilla, Bahamas, Barbados, Dominican Republic, Haiti, Jamaica, St Lucia, Trinidad and Tobago, US Virgin Islands, and British Virgin Islands/Tortola. For quotes and bookings, call 770-864-4871

Fast and reliable door-to-port service from the Atlanta GA area. CentEx Cargo has been providing quality services to valued customers since 2004.

To inquire about our Less than Container Load Service (LCL) to a particular country NOT listed on this Blog entry or to a listed country, call Online Customer Service, 877-464-7152

Posted in Consulting

‘Why can’t Black folks pull their resources together?’

wp-1470942044238.jpg

Why can’t Black folks pull their resources tohether? This is a timeless question, a lot of pleople from all walks of life have been asking themselves, both openly and behind closed doors. I don’t think anyone can offer a definitive answer to that complex question. However, anyone with an analytical mind should understand that a number of oversimplistic answers based on gut feelings alone are potentially upsetting to many, and that the real answers lie in doing studies and conducting research. Those studies and research should take into account all the necessary variables. However, from an entrepreneurial standpoint, it’s best to start with the ‘person in the mirror’ and then, move on to your upbringing as you take a closer look at your extended family to make the determination whether there was ever a history of pulling resources together and a commitment to always do what’s in every member’s best interest. Entrepreneurship, most of the time, starts with a family structure that’s conducive to continually exploring new opportunities. This is often encouraged by the leadership or head of household that’s the embodiment of fairness and team work. “Life is not fair” is a constant but equity within a functional family structure can vary but is paramount to its young members learning and developing the core traits of a good entrepreneur. A good entrepreneur makes it a top priority to protect the interests of everyone involved. He/she understands that family comes first. Moreover, he/she grasps the concept that the needs of the many supersede the needs of the few.

My formative years as an entrepreneur took me back when my entire family, with the exception of Judith who was forced to stay in Canada, got to live under the same roof for the first time ever. The year was 1978, and I still remember how excited we all were when we first moved to a five-bedroom house in the surburbs of New York City as one big happy family – i.e., mom, dad, and five siblings. Mom reminded us, teenagers, at every turn, she initiated the idea of buying a house and that she also came up with the down payment. Dad, on the other hand, almost in a whisper, told me on several occasions that his steady employment got us qualified for the mortgage. You see, he has been working at COSTCO Distribution for more than 10 years.
The honeymoon didn’t last long. You had 3 teenage boys and a young adult arguing over almost everything: The TV, what type of music to listen to, and what mom ought to cook for dinner. Mom and “Coye” as we all referred to dad, didn’t take long either to start arguing over the same things that got them separated in the first place and kept them apart for 10 long years. Their arguments were intense. It seemed more than unresolved issues between husband and wife. The level of animosity between them got so high, it began to affect all of us. It became obvious that mom was settling a score, and they both were fighting over the control of our family. Coye wanted to hold on to traditional family values. But no avail.
In retrospect, spending my formative years in a large family led me to think about “Maslow’s hierarchy of needs.” Specifically, our first needs as human beings: Physiological, are basic and primal. Mom and the oldest brother, Gardy already in his 20’s, incrementally set the tone in our family based on a ‘modus operandi” we all find abhorrent when seen in other Blacks but often fail to see the plank in our own eye.” We will give you food, clothing, and shelter and even go the extra mile to help you as long as you take our side in every argument and accept that we are holding all the cards.” Mom with the help of Gardy, a Basketball player at Long Island University, stayed the course of laying down the law. Consequently, the fights intensified between Mom and Coye and Gardy vs. Gerald-Herby. Looking-back, Gardy with nothing but self-centered wants and/or expectations, tried on too many occasions to apply the power of persuasion to get the second oldest, Gerald-Herby to go along with the program. As a third child, I’d love to think that I became at that time the “voice of reason” between the various factions. I had two younger siblings to worry about. Being protective of my younger brother Nick growing up, is still a source of pride after all these years. Myriam, on the other hand, one of two sisters, and the only one living with us, had four brothers looking after her. It became common knowledge for us whose side to take in an argument. The fights got uglier and messier. Coye quickly realized that he was outnumbered and as a result, became more detached and aloof. It appeared that mom was always angry with someone or something, and Gardy, her enabler, kept rationalizing everything by just saying, “Coye left me at 11 years old, man!, and I grew up without a father.”
Gerald-Herby, the second oldest, was considered belligerent for making countless attempts to have some of those family disagreements appraised on merit alone. As in many different cases, when emotions run high, most people are only interested in enlisting others to take their side of the issue whether they’re right or wrong. Far too many people in similar situations are not interested in a third and objective side of any argument for that same reason. Those emotional people incessantly make decisions in a vacuum thinking their positions are justifiable because of past wrongs, knowing darn well, “two wrongs don’t make a right.” You see, that was the norm in our household during my formative years.

By sharing some intimate details about my formative years, I can only hope that readers of this entry  begin to establish the right kind of correlation between a dysfunctional upbringing in some families and its members’ collective inability to pull resources together and having no sense of “common good.” If you don’t learn fairness and equity in your own home growing up where exactly are you supposed to learn this key principle? Additionally, when there is “lack of leadership” or “bad leadership,” players become preoccupied only with their own interests and security. This lack of leadership, overused by American politicians, is why so many families and businesses are hurting. It is as equally damaging when the oldest sibling continually appealled to the negative and arbitrary leader, a benevolent manipulator, only to package his self-interests as advice or as if they were in the best interest of the entire family. Don’t get it twisted! You can be a knucklehead, a total jerk to your blood brothers for denying them of their God-given rights and interests, a vicious coward toward other Black folks, and still keep your Corporate job. But it sure doesn’t fly in the sphere of entrepreneurship. For, a majority of the people that matters will know, “you don’t cut the mustard.”

During my undegraduate studies, I had the privilege and rare opportunity to look at studies and research about American children of immigrant parents and African-American children from humble beginnings who went on all the way to reaching their American dream as entrepreneurs. When looking at those case studies, two things stuck to mind: 1st) a strong belief in the ideal that when you work hard and play by the rules, the sky is the limit, and 2nd) mutual respect was always prevalent when they were growing up. That type of respect with its share of disagreement, subsequently translated into always protecting everybody’s interest, respecting boundaries, and an unwavering loyalty to a working model or prototype.

As a third child growing up in a dysfunctional family, it was prudent to embrace neutrality. That position certainly didn’t help me with taking calculated risks. “Damned if you do, damned if you don’t.” Therefore, how did I evaluate those messy arguments mentioned earlier with my young analytical mind?  I had to be neutral. If not, I was either “adding insult to injury” or “adding fuel to the fire.” This cowardly approach of being neutral may have sharpened my survival skills but didn’t do much for my honesty and sense of right and wrong. I am sure that I wasn’t the only one in that difficult predicament during my formative years. In fact, too many Black folks grew up in a negative environment. We are always on “survival mode,” which impedes one’s ability to devote time, energy, money, and collective expertise to create a separate entity, a special interest group, an enterprise with synergy that would meet the needs of the community, lobby state legislators, or supply the demands of many potential customers. 

A good understanding of money management is also key to pulling resources together. I was disappointed but not surprised, when my parents finally decided to sell the house they bought together in 1978, Mom insisted on getting $50,000.00 more than Coye. I was disappointed but not surprised when Gardy’s first marriage failed due to irreconcilable differences. According to his ex-wife Sheryl who later on became a friend, Gardy was too afraid of financial responsibility and too terrified to cut off the umbilical cord and venture on his own. Moreover, he never grasped the importance of declaring his financial independence from mama, provide for his immediate family, and indirectly create opportunities for the other siblings. I was disappointed but not surprised when Coye died in 2001, Nick sold his property and pocketed the money. According to one of my lawyers, he made $60,000.00 + from that transaction. Where is the financial intelligence and astute understanding of money management needed to pulling resources together? Where is “fidelity to the working model” that has brought prosperity to so many Americans for more than 200 years?  So, if you grew up in an atmosphere where you had to walk on egg shells, you may have to surmount some major obstacles before you can truly understand and accept the notion that pulling resources together is really for the betterment of an entire group. According to a study conducted by the Pew Reseach Center, most Americans think Blacks can’t get ahead because of their own failures. It is safe to say, there is no urgency in these United States to address discrimination on the job, discrimination in getting a business loan, discrimination in the criminal justice system, senseless violence in urban America and mass incarceration of Black men. Blacks who grew up in a functional and nurturing family structure understand and accept failure as part of the game. They will persevere and stay the course of working with kindred spirits until they are on the path to being successful. Whereas, Blacks who were exposed to only a selfish mindset, poverty, and a negative environment growing up, think racism is the only thing holding them back, and they, alone and all by themselves, will find a way to get over the hump. “Pulling resources together” is viewed as an abstract concept utilized by people of other races. This attitude will persist even when the data clearly indicates, the typical player and bad actor will more than likely fall flat on his face working alone. Once again, I was disappointed but not surprised, when Mom passed away in 2012, and found out beforehand, Gardy talked her into NOT writing a “will.” What would he tell her to do the right thing? For, she agreed years ago to put his name on the deed of her house with right of survivorship. Lastly, was that an acceptable course of action for a mother of six?

Entrepreneurship accompanied with a renewed struggle for our economic rights should be our last frontier as a people. We have to keep in mind, it all starts with the family structure known as the building block of society. A functional Black family is a microcosm of what works in America. The American experiment and what works in America or American ingenuity revolve around good leadership. The type of leadership that demands every member face the brutal facts of his/her reality head on but still have faith in the plan that together we can and will solve any problems; a culture of selflessness where politics and ego take a back seat to what’s best for all members of the American family.